G4 Communications - Career Opportunities

As a part of G4 Communications, you will have the rare opportunity to be a key player in the success and growth of a leader in an emerging industry. G4 offers rewarding careers in all areas of our organization along with competitive compensation/benefits and a fast-paced, energetic, high tech atmosphere. G4 Communications is an Equal Opportunity Employer.

Please send resume to:
Human Resource
G4 Communications
One Sundial Avenue
Manchester, NH 03103

Email resume to:

Open Positions:

Network Operations Administrator

G4 is looking for a Network Operations Administrator to help managing our Packet and TDM network throughout New Hampshire.

Responsibilities:

Provide direct telephone support to support and field personnel.

Analyze and resolve network problems that could reside in the data access circuits, LAN or WAN.

Analyze and resolve network problems that could reside in the PSTN gateway network.

Perform NOC to NOC technical trouble resolution with IP, Cable and Telephone carriers.

Provide support to on-site personnel or customer for all aspects of product installation or problem resolution.

Work with the engineering group to resolve bugs and develop workarounds for server, phone or network related problems.

Maintain accurate and up-to-date log of all support calls.

Responsibility for off hours pager response which is rotated within the department to provide 7x24 customer support coverage.

Contribute to improving support procedures and monitoring diagnostic tools.

Qualifications:

Self starter ability to work with minimal supervision.

Minimum of 5 years support experience with LAN/WAN, telephone switching or transmission networks. Network Operations Center experience from a carrier or cable operator is preferred.

Understanding Ethernet networks, VLANs, and OSPF L3 routing.

Familiarity with telecom networks. Understanding of LAN architecture.

Experience with telephone and remote support of complex, critical on-line systems.

Proven ability to work as a team with Customer Service, NOC Peers and with Engineering.

Ability to write documentation, procedures and communicate effectively.

Telecom Provisioning Manager

G4 Communications is a growing telecommunications company seeking for an experienced, motivated, and organized individual to manage our provisioning department for both voice and data services. Candidate must be a team player as well as someone who is prepared to work not just above his/her subordinates, but beside them as well.

Core Duties:

Fill role of Provisioning Manager, Coordinator, & Network Circuit Provisioner

Manage and coordinate various aspects of the provisioning process to ensure both order accuracy and efficient follow up from initiation through installation

Build relationships with vendors to support our growing telecommunications network

Liaison with the Sales Department and take full responsibility for the processing and tracking of all circuit orders both internally and with underlying providers

Manage a small group of additional Provisioning Agents who will report directly to Provisioning Manager

Provide regular updates on all outstanding Provisioning orders

Vendor Relations/Order Placement:

Order T1, T3, fiber circuits for expansion of company network. These duties include, but are not limited to:

Longhaul facilities
Entrance facilities
Local loops
Trunking

Network Design Validation

LOA (Letter of Authorization) validation

CFA (Connecting Facility Assignments) validation

FOC (Firm Order Commitment) validation

DLR (Design Layout Record) validation

Directory Listing validation

Assistance with coordination of installation

Coordinate & Schedule Circuit Installations with Customers, Vendors, Field & Switch Techs

Produce reports for management on status of pending orders.

Assist in facility cost validation

First level provisioning issues escalation

Minimum Qualifications:

2+ years of network provisioning experience within the Telecommunications industry both with IXCs and LECs.

Fluent in telecom provisioning jargon and experienced in Access Service Request completion and submission.

Must have strong organizational, verbal, and writing skills.

Fluent in the Microsoft suite of products.

Prefered Qualifications:

A college degree is preferred.

Our operations center is located in Manchester, New Hampshire.

Technical Support

Job Objectives
This is an entry level position in our Technical Support call center. Responsible for handling technical support calls and technical support email. Knowledge of DNS, routing, and configuration settings for PC dial-up access desirable.

This position has an excellent opportunity for growth and advancement.

Successful candidate will work with a team of individuals, so strong teamwork skills is required.

Core Duties:

Answering technical support phone line
Responding to technical support email
Provisioning equipment in preparation for customer installation

Experience/Skils Required:

Competence in all aspects of PC usage (documents, spreadsheets, web navigation)
Excellent phone skills.
Excellent communication skills.

Experience/Skils Desired:

DNS knowledge
Understanding of IP networking and routing
Unix command line usage

Our technical support center is located in Manchester, New Hampshire.

Entry Level Sales Rep

G4 Communications currently has openings for self starting sales professionals who are proactive, reliable and team oriented. This is a high level outside sales position where you will offer the latest promotions, helping customers to save money and also win them back from other competitors. This is a realistic opportunity to earn $2K-$4K+ per month. The key variables, as always with sales, are volume and close ratio. We provide training to improve both. You provide the time, effort, and dedication. back to top

Sales Development Representative

The Sales Development Representative (SDR) will initiate the sales process with new prospects. Contact will be made with business-to-business professionals. Candidates should be comfortable moving past gatekeepers, speaking with decision makers, and understand the process of selling over the phone. SDR's will be expected to be responsible for qualifying each prospect, scheduling demonstrations for the sales team, answering client questions, and offering solution based service offerings. The SDR is responsible for documenting detailed prospect information in the corporate database. SDR's must enjoy and be able to work in a fast paced positive team environment.

Successful candidates will have business-to-business inside sales experience. This is an outstanding opportunity to not only join an extremely successful sales team, but also play an integral role in the growth of a stable market leader in an exciting new industry.

The overall responsibilities of the SDR include:

Schedule appointments/demonstrations per month for the Sales Team.
Enter all discovered qualifying detail into the corporate database, Pivotal.
Answer incoming 800 numbers and make outbound calls each day to qualify prospects.
Work closely with aligned sales team to maximize communications.

Profile:

1-3 years in lead qualification/prospecting position or entry-level sales position in technology.
Strong business acumen: Professional and driven.
Experience prospecting to Director level and above decision makers
Strong company research skills utilizing the Internet and available sales tools.
Proven track record at achieving measurable goals
B.S. or B.A. degree, preferably in Marketing or Business Administration, or equivalent
Outstanding people skills. Strong written and oral communication skills
Self motivated with a strong ability to support and motivate others
Demonstrated proficiency in MS Word, MS Excel, and Outlook.
Ability to work well under pressure and proven ability to meet deadlines.
Adept at managing multiple tasks simultaneously, and excellent
self-management skills
Previous experience in using a Sales Force Automation tool is highly desired (Act, Pivotal))

Field Technician

Job Summary:
Provides the technical operation and support in the installation, maintenance, and improvement of data and voice communications, and related systems and services for G4 customers and internal operations.

Scope
This position works in the area of G4 Operations and Services. Work contacts include administrators, project managers, vendors, staff, and general public. Equipment used includes LAN/WAN network systems, routers, modems, computerized control devices, monitors, audio and video systems, and various networking equipment.

Supervision Received
This position reports to the Director of Network Operations or appropriate supervisor; receives general direction regarding routine and standard matters and specific instructions regarding non-routine and sensitive matters.

Supervision Exercised
May direct work of temporaries, installers, and/or students. May provide guidance to customer trades people or project managers on work performed by customers.

Representative Duties
Installs and maintains LAN/WAN networking systems, communications cabling, A/V systems and related systems. Supports the technical operation and development of voice/data networking and related equipment; troubleshoots systems; researches and recommends changes in systems; assists customers and colleagues with configuration and use of systems; may provide training for technical operators or users; may evaluates and suggests purchases equipment; operates, maintains and installs LAN/WAN systems; performs related duties as assigned.

Knowledge and Abilities
Knowledge of: LAN/WAN transmission systems; digital communication systems; current practices and standards.

Ability to: install, operate and troubleshoot LAN/WAN equipment, and wiring; research and evaluate electronic communication equipment; read and interpret written equipment documentation; communicate effectively orally and in writing and establish cooperative working relationships with persons contacted in the course of performing assigned duties. Demonstrates ability to work in organized, systematic, and productive fashion.

Training and Experience
Any combination of education, training, and experience that provides the required knowledge and abilities. An example of this would be college degree or technical certification and/or experience in telecommunication technology.

Special Conditions of Employment
Position in this class may be required to lift up to 75 lb. objects; work with network cabling enclosures, and related support systems in ceiling spaces and/or maintenance spaces.

Working Conditions
Some evening and weekend hours required for special programs. Emergency contact during nonscheduled work hours.

This position description is intended to indicate the basic nature of responsibilities for this position. It does not imply that all employees within the position perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

Candidates with light experience but demonstrated expertise are encouraged to apply.

Our operations center is located in Manchester, New Hampshire.