The ILEC has installed the demarc. When can I be turned up?
Approximately 5-7 business days.
Can I open my own ILEC ticket?
No. G4 Communications provides a single point of contact for the customer through our Technical Assistance Center (TAC), which can be reached at 1.888.840.4487 (option 2). Once the TAC is contacted, a coordinated effort with all departments concerned will diagnose and determine what the circuit issue may be. If the ILEC needs to be involved, G4 Communications will open a ticket and keep the customer informed of its status.
How can I upgrade my circuit speed?
Contact your sales representative. G4 Communications will determine if the speed you request will be supported by your location from the serving central office.
How do I get credit for downtime?
Call the Technical Assistance Center (TAC) which can be reached at 1.888.840.4487. Once the TAC is contacted, an trouble ticket will be created and assigned a priority 4 status. This will be assessed with any current open tickets or previously closed tickets by the customer and credit will or will not be given on this basis. It is very important to call the TAC whenever circuit issues arise; this is a large factor in determining credit toward downtime.
Does the CSX500 support half/full duplex?
Yes, it supports both, which are configured through the use of a tool called MIB navigator using configuration strings. This configuration action requires an SNMP community string which is only known by G4 Communications for security reasons, so we are the only ones who can configure this feature. The default setting is Half Duplex.
Does the TNE support 10/100 Mpbs?
Yes, it supports 10 and 100 Ethernet speeds. There is an indicator light on the front panel which shows when you are connected to a 100 Mbs hub or Network Interface Card (NIC). If the indicator is not lit, you are running at 10Mbs Ethernet.
Does the TNE support half/full duplex?
Yes, it supports both through the auto-negotiation feature, which is transparent to the end user.
Does the SNE support half/full duplex?
The SNE only supports Half-Duplex Ethernet connections.
Does the INE support half/full duplex?
The INE only supports Half-Duplex Ethernet connections.
Does the CSX500 bridge or route?
It can do both, but G4 Communications configures it in bridge mode only. In this way, the CSX500 acts as a basic Network Termination Device (NTD) to allow a connection to a T1 line. If needed, the end-point routing solution comes from our SSR245 router.
Can I use my own NTD?
No, unless you have an old unit left by Vitts or have Net To Net Technologies compatible NTD. This is because our backbone equipment needs to interface properly with the NTD, requiring compatible technologies.
What type of cable should I use from my CSX500 to my hub?
If you are plugging into a hub, a standard CAT5 Ethernet crossover cable should be used. This is because these devices share like interfaces. If you are plugging into a Network Interface Card (NIC) installed in a workstation or server, then you would use a standard CAT5 Ethernet straight-through cable because these are considered unlike interfaces. The term CAT5 refers to an industry-standard label which assures the cable meets or exceeds set standards.
What type of cable should I use from my INE to my hub?
If you are plugging into a hub, a standard CAT5 Ethernet crossover cable should be used. This is because these devices share like interfaces. If you are plugging into a Network Interface Card (NIC) installed in a workstation or server, then you would use a standard CAT5 Ethernet straight-through cable because these are considered unlike interfaces. The term CAT5 refers to an industry-standard label which assures the cable meets or exceeds set standards. (Refer to http://www.nettonettech.com/support/faq/#3)
What type of cable should I use from my SNE to my hub?
If you are plugging into a hub, a standard CAT5 Ethernet crossover cable should be used. This is because these devices share like interfaces. If you are plugging into a Network Interface Card (NIC) installed in a workstation or server, then you would use a standard CAT5 Ethernet straight-through cable because these are considered unlike interfaces. The term CAT5 refers to an industry-standard label which assures the cable meets or exceeds set standards. (Refer to http://www.nettonettech.com/support/faq/#3)
What type of cable should I use from my TNE to my hub?
If you are plugging into a hub, a standard CAT5 Ethernet crossover cable should be used. This is because these devices share like interfaces. If you are plugging into a Network Interface Card (NIC) installed in a workstation or server, then you would use a standard CAT5 Ethernet straight-through cable because these are considered unlike interfaces. The term CAT5 refers to an industry-standard label which assures the cable meets or exceeds set standards. (Refer to http://www.nettonettech.com/support/faq/#3)
The ILEC just gave me demarc. Now my phones do not work. What do I do?
Get in touch with our Technical Assistance Center at 1.888.840.4487. They will contact with the ILEC to insure that during the install your phone was not inadvertently taken out of service.
Can G4 Communications provide a Point-to-Point connection?
Yes, we offer Point-to-Point connection through our xConnect and xConnect-IP offerings. Please call your sales representative for more information.
