Can I get the read-only SNMP community string for the G4 Communications equipment?
No. For security reasons and to reduce the potential for overloading a device with SNMP queries, G4 Communications will not publish community strings. If a customer requires reports on a specific SNMP attribute, G4 Communications can configure custom reports priced on a time and materials basis.

Can I manage my own equipment?
No. G4 Communications is responsible for monitoring down to the Customer Premise Equipment (CPE) device. Any device beyond this is the customer's responsibility. G4 Communications may be contracted to monitor customer devices through the Outsource Monitoring Service. See your sales contact for details.

How often does your monitoring poll my device?
For availability and utilization statistics, G4 Communications polls the CPE every 5 minutes.

Do you offer consulting?
Yes. Consulting is billed on a time and materials basis. A description detailing the scope of work requested must be approved by both parties (customer and G4 Communications) prior to any contractual agreement. For more information contact your sales representative.

What information should I gather before calling the TAC?
Basic information should include:

Does G4 Communications offer any service level agreements (SLAs)?
Yes. G4 Communications Service Level Agreement provides service guarantees. The level of guarantee is dependant upon the service offering that is chosen.

How can I check the utilization of my connection?
If you feel your line is over-subscribed or is providing slow response time, G4 Communications will monitor your circuit for 1 week (7 days). Contact our Technical Assistance Center at 1.888.840.4487 and request a utilization monitor for one week. G4 Communications will e-mail the report to you and explain any issues with the results.