My error log says robots.txt was not found.
The robots.txt file tells search engines which files and directories they can and can’t index on your site. There is a great deal of information on the format of this file available on the Internet.

My error log says favicon.ico is missing.
Internet Explorer 4.x+ allows web designers to create an icon that will be used when a visitor adds the web site to their favorites. For more information, visit http://support.microsoft.com.

What is the difference between a FrongPage web hosting area and an FTP (File Transfer Protocol) web hosting area?
A FrontPage site must be published using Microsoft FrontPage. G4 Communications’ FrontPage web hosting accounts incorporate a technology called Microsoft FrontPage Server Extensions which provide an easy way to use page counters, banners, special effects and more. For more information on Microsoft FrontPage, visit http://www.microsoft.com/frontpage. FTP-hosted sites can be published using your choice of FTP client.

Why can’t I use FTP to transfer files to and from my FrontPage site?
For security reasons, G4 Communications does not allow FTP access into FrontPage web areas. The web hosting account type is established at the time of order. If you find you need to switch types, please contact our Technical Assistance Center at 1.888.840.4487.

What do I do with the log files?
There are a number of packages, both free and commercial, that will read your log files and help you make sense of what kind of traffic your site is getting. We recommend WebTrends. For more information on WebTrends, visit http://www.webtrends.com.

What platform does G4 Communications run the web servers on?
G4 Communications’ web servers are run on a high-powered UNIX/Apache platform for maximum stability and performance.

I lost my username or password to log into my site.
We do not have the ability to view your current password, but you can call our Technical Assistance Center and have them change it to a new one.

How do I change my username and/or password?
For FTP sites, you must call the Technical Assistance Center at 1.888.840.4487. For FrontPage, open the site in MS FrontPage and select Tools -> Security -> Change Password.

Why is my site set up as mycompany.g4.net instead of www.mycompany.com?
We rename your new web hosting area to allow you continued access to the old web site during the transition. This allows you to retrieve any content you may want to put on the new site and keeps your old site active until all the content is in place.

When you are satisfied with the content on the new site, contact your DNS provider and have them change your "www" DNS pointer to www.g4.net (216.64.31.75).